What this service covers
Overview
ATS provides field-service support for equipment that needs to be assessed at a customer premises or work site. On-site inspection can help identify the fault, establish what work is practical in the field and determine whether workshop repair is required.
Field support is suited to equipment that cannot easily be transported or situations where an initial technical assessment is needed before the next repair step can be planned.
Field support is suited to equipment that cannot easily be transported or situations where an initial technical assessment is needed before the next repair step can be planned.
Job process
How the work is handled
Field-service work is planned around the equipment, location, reported fault and access conditions. ATS establishes what can be completed safely and practically on site and communicates when tools, parts or workshop facilities are needed for further repair.
Typical applications
Where this service is used
Customer premises, work sites and field locations where equipment requires inspection or practical support away from the ATS workshop. Availability is subject to the job requirements and arrangement.